Welcome to Dianoche Pte Ltd. We specialize in offering both new and pre-owned diamond and gem jewelry, as well as loose diamonds. Our commitment is to provide you with high-quality products and exceptional customer service. Please review our policies below to ensure a seamless shopping experience.

For New Items:   Exchanges and returns are accepted for any item that we have in stock.

 

For Second-Hand Items:   Returns are accepted within 48 hours, and exchanges are allowed within 2 weeks. However, if any changes were made for the client, such as resizing or resetting, returns and exchanges are not permitted.

 

Custom-Made Items:  We do not offer exchanges or refunds for items that are custom-made, as these are uniquely crafted as per individual customer specifications.

For any queries or concerns related to your purchase, shipping, returns, or our policies, please contact our customer service team. We’re here to assist you and ensure a smooth shopping experience.