Shipping policy

Shipping & Returns Policy

1. Shipping Information

We ship both locally within Singapore and internationally.

Shipping Charges

• Free shipping worldwide for all countries

• Exceptions:

  • France and Portugal – International shipping to these countries is charged at SGD 200 due to customs and clearance requirements.

Any applicable customs duties, taxes, or import charges (where applicable) remain the responsibility of the customer.

Delivery Timelines

• In-stock items:
  Delivery is estimated to be 5–7 business days from the date of dispatch.

• Pre-order items:
  Delivery timelines will be communicated separately after order confirmation, as they vary depending on production requirements.

• Orders shipped from overseas branches:
  Delivery timelines may differ based on the shipping origin and destination and will be informed accordingly.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Note:
For orders involving special requests such as resizing, engraving, customization, or pre-orders, processing and delivery timelines may be extended. The exact duration will be confirmed with you at the time of order confirmation via email.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking details.

4. Packaging

Each jewellery piece is carefully packed in luxury Dianoche packaging, with protective materials to ensure it reaches you safely and beautifully presented.

5. Returns & Exchanges

We want you to love your purchase. If you are not fully satisfied, please review the return conditions below.

Eligibility for Return

• Return requests must be made within 7 days of receiving the product.

• Items must be unused, in original condition, and in original packaging.

• Custom-made or personalized items are not eligible for returns or exchanges unless found to be defective.

Return Process

Please email sales@dianochediamonds.com.sg with your order number and reason for return. Once approved, you will receive detailed return instructions.

Return shipping costs are borne by the customer unless the item is faulty.

Refunds

• Approved refunds will be processed within 7–10 business days after the returned item is received.

• Refunds are issued via the original payment method.

• Shipping charges (if any) are non-refundable.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photographs and details. We will assess the issue and arrange a replacement or refund where applicable.

7. Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not yet been processed or shipped. Please contact us promptly via email to request a cancellation.

8. Contact Us

For any shipping, delivery, or return inquiries, please reach out to:

Email: service@dianochediamonds.com.sg